Terms of Service

By creating an account, accessing, or using Wayfound (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not access or use the Service.

Age requirements: You must be at least 13 years old to use Wayfound.

Subscription eligibility: To purchase a Voyager subscription, you must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract.

Account security: You're responsible for maintaining the confidentiality of your account credentials (managed via Firebase Authentication, including Google sign-in) and for all activity under your account.

You agree to use Wayfound only for lawful, personal, non-commercial travel discovery purposes. You may not:

• bypass, manipulate, or circumvent plan-based usage limits (including creating, deleting, or recreating accounts, profiles, or trips to reset free quotas);
• access data, APIs, or infrastructure not intended for you;
• use bots, scrapers, or automated data-extraction tools on the Service;
• probe, scan, or test the vulnerability of our infrastructure;
• reverse-engineer or attempt to derive the source code, axis-weight algorithms, or scoring systems powering Wayfound.

Feature and usage limits (searches, “Ask Wayfound” messages, saved trips, and similar) for Explorer and Voyager are described at gowayfound.com/pricing and may be adjusted with reasonable notice.

Billing: Subscriptions are processed via Stripe. We do not store your full payment card details.

Automatic renewal: Voyager subscriptions renew automatically at the end of each billing period (monthly or annually) at the then-current price unless cancelled before the renewal date. You authorize us to charge your payment method on this recurring basis.

Cancellation: Cancel any time via Settings → Plan & Billing, or by emailing support@gowayfound.com. Cancellation stops future charges; you retain Voyager access through the end of your current paid period.

Refunds — general policy: Except as required by law, payments are non-refundable, including for partial billing periods.

EEA/UK statutory withdrawal right: If you reside in the EEA or UK, you have a 14-day right to withdraw from your subscription purchase for a full refund. You can waive this right by affirmatively requesting immediate access and acknowledging that you lose it once you begin using Voyager, via an explicit confirmation step at checkout. If you don't check that box, the standard 14-day refund-eligible period applies.

We may suspend or terminate your account, with or without notice, if we determine in good faith that you've violated these Terms, attempted to circumvent usage limits, or engaged in fraudulent or abusive use. You may close your account at any time via Settings → Account or by contacting support@gowayfound.com. Provisions that by their nature should survive termination (Intellectual Property, Disclaimers, Limitation of Liability, Arbitration) will survive.

The app, its design, the travel-style assessment methodology, scoring systems, and axis-weight models are Wayfound's exclusive intellectual property.

You retain ownership of notes and preferences you input, and grant Wayfound a worldwide, non-exclusive, royalty-free license to host, store, and process this content to provide and improve the Service.

“Ask Wayfound” and other personalization features use Google's Gemini API. AI-generated content is provided “as is” — Wayfound makes no representation as to its uniqueness or accuracy.

Wayfound links to third-party travel platforms such as Viator, and may add others over time.

• Wayfound does not operate, manage, or control third-party booking sites.
• Bookings on third-party sites are governed by that site's own terms and privacy policy. We are not responsible for pricing errors, cancellations, or service failures on third-party platforms.
• We may earn a commission from bookings originating from Wayfound links, at no additional cost to you.

Informational purposes only: Travel information (pricing, availability, hours, descriptions) is provided for informational purposes only. Verify details directly with providers before booking.

Assessment disclaimer: The travel style assessment is a preference-matching tool, not a clinical or diagnostic evaluation.

Wayfound is provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express, implied, or statutory.

To the fullest extent permitted by law, Wayfound shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, or actions of third-party booking partners.

Aggregate liability cap: Wayfound's total liability for any claim shall not exceed the greater of $100 USD or the amount you paid Wayfound in the 12 months preceding the claim.

You agree to defend, indemnify, and hold harmless Wayfound from claims, damages, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, misuse of the Service, or infringement of a third party's rights.

Please read this section carefully. It affects your legal rights.

Governing law: California, USA.

Arbitration: Disputes shall be resolved by binding individual arbitration under the American Arbitration Association's Consumer Arbitration Rules, except either party may bring an individual claim in small claims court.

You and Wayfound waive the right to a jury trial and to participate in a class action.

This clause does not apply to claims exempted under the U.S. Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act.

30-day opt-out: You may opt out of this arbitration agreement within 30 days of account creation by emailing support@gowayfound.com with subject “Arbitration Opt-Out” and your account email.

We may update these Terms. Material changes will be communicated via email or in-app notice at least 30 days before taking effect. Continued use after that date constitutes acceptance.

Questions about these Terms? Email support@gowayfound.com.